Refund policy

Return & Refund Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund or replacement.

Eligible issues for a refund or replacement:

• Item arrived damaged or defective
• Wrong item received
• Item not as described

To request a refund, please contact us at fl.hashimy@gmail.com with your order number and photos of the issue. You do not need to send the item back — we will resolve your issue directly.

Non-eligible situations:

• Change of mind or buyer's remorse
• Wrong size ordered (please refer to our sizing guides before purchasing)
• Sale items and gift cards

We do not accept returns of perishable goods, custom/personalized items, or personal care goods.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

European Union 14-day cooling off period If merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. To exercise this right, please contact us at fl.hashimy@gmail.com with your order number. If approved, you will be refunded to your original payment method within 10 business days. You do not need to return the item.

Refunds Once your request is approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, contact us at fl.hashimy@gmail.com.